When You Arrive

When you arrive at the clinic a member of our staff will greet you. They will ask you some questions regarding your pet’s history and the issue that prompted you to come in. You will then be given a form to fill out with your and your pet’s information. Based on the initial triage, if your pet is in any sort of distress or our staff feels that they should be seen immediately by the veterinarian, your pet will be taken to the treatment area to have their vital signs taken and their physical exam done while you finish the necessary paperwork. Depending on their condition at this stage, we may need to perform lifesaving techniques or emergency treatments to stabilize your pet. Each case is unique and the veterinarian will determine which diagnostic testing tools need to be utilized to get a better picture of the presenting problem as well as their overall health.

Our exam fee is combined with an after hours fee that helps us stay open. We have and maintain an on-site laboratory so we can receive results quickly. We require more equipment to have on hand than a general practice veterinary clinic. We need to keep a wide variety of lifesaving drugs and supplies in hospital. We remain fully staffed regardless of how many cases we see. These reasons contribute to the additional fee you would pay coming to our emergency practice versus a regular practice. We follow the OVMA fee guide for all other services including blood work and x-rays.

Should you have any questions about what to expect about your visit to our clinic, please call the clinic directly and our staff will be happy to address your concerns.